Where we work
Miami is part of our Florida coverage
Along with Pensacola, Tallahassee, Tampa and Orlando, Miami is one of the five Florida cities 365 Restoration serves. Tell us the ZIP code, and the call back includes how long a crew will take to reach you.
We also serve Texas and Illinois.
Miami in particular
Water comes from the bay, the sky and the drains
In Miami, a high tide can back up the storm drains on a clear day. Add a hurricane and the same drains can push seawater up into the street. Indoors, a leak in one condo unit can reach the units below.
- 01
Irma pushed Biscayne Bay inland
Irma made landfall near Cudjoe Key on September 10, 2017, as a Category 4. The National Hurricane Center reported 4 to 6 feet of water above ground in parts of Miami-Dade along Biscayne Bay, and about 1,000 homes in the county had major damage. A high-water mark of 5.1 feet above ground was surveyed at Matheson Hammock Park.
Source: NOAA National Hurricane Center, Tropical Cyclone Report: Hurricane Irma (2017)
- 02
Downtown flooded from below
The same report says Irma's flooding in downtown Miami came from heavy rain, waves trapped behind seawalls and seawater rising through the city's drainage system. Along Brickell Avenue, most of the water was rain that could not drain because the bay was so high. Whichever way it arrives, that water counts as contaminated once it is inside a home.
Source: NOAA National Hurricane Center, Tropical Cyclone Report: Hurricane Irma (2017)
- 03
King tides peak in the fall
Miami-Dade County says the highest tides in southeast Florida come in the fall, and that sea level rise is making king tides happen more often, last longer and reach farther inland. A king tide on top of heavy rain or a storm makes the flooding worse. If you live near the bay or a canal, watch the tide calendar along with the forecast.
Source: Miami-Dade County, King Tides
- 04
Roofs here follow their own code
Miami-Dade and Broward make up the High-Velocity Hurricane Zone of the Florida Building Code, and roofing products used there must be approved for it, often through a Miami-Dade Notice of Acceptance. That makes permanent roof repair a job for a licensed roofing contractor who works to those rules. We put up the emergency tarp and dry the inside until that work is done.
Source: Florida Building Code, High-Velocity Hurricane Zone provisions; Miami-Dade County Product Control
- 05
Andrew still shapes how houses are built
Hurricane Andrew made landfall on Elliott Key and then near Homestead on the morning of August 24, 1992, as a Category 5 with 165 mph winds. Florida's statewide building code, which took effect in 2002, grew out of the damage Andrew did. A house built before 2002 went up under an older local code.
Source: National Weather Service (Andrew 30th anniversary, 2022); International Code Council, The Florida Building Code Story
- 06
Condo leaks travel down
In a high-rise, water from a burst line or an open window upstairs can run down several floors before anyone shuts it off. Each affected unit needs its own readings, since walls and ceilings dry at different rates. We measure every unit we are let into and give each owner the file.
Services in Miami
What we handle here
- Water damageExtraction and drying after surge, a king-tide flood or a leak from the unit above, with daily moisture readings.
- Storm damageEmergency tarp over the damaged part of the roof, then drying inside until the licensed roofer can do the permanent work.
- Fire and smoke damageSoot and smoke cleanup after a fire, including smoke odor that reached neighboring units.
- Mold remediationMold remediation where humidity and a hidden leak kept drywall wet, beginning with the source of the water.
- Free inspectionA free check of roof, plumbing and HVAC, before hurricane season or after a storm.
Common questions
Miami questions
Water is coming through my condo ceiling from the unit above. What should I do?
Tell building management or security right away so they can shut off the source, and move valuables away from the drip. Then call us, and we call you back in under 10 minutes. We dry your unit and log readings you can share with the association.
Who pays when the leak started in another unit?
That depends on the policies involved and the association's rules, so ask your insurer and your association. We do not file, negotiate or adjust claims. We document what happened in your unit with photos and readings.
Do you cover Miami Beach, Hialeah and Homestead?
Send us the ZIP code and we confirm on the call back. On that call you also hear how long a crew takes to get there.
Storm water came in under my door. Is that the same as a pipe leak?
No. Water from the street or the bay counts as contaminated, Category 3 in the IICRC standard, so carpet pad and the lower part of the drywall usually come out. We show you what goes before removing anything.
Miami, call any hour of the day.
Give us the ZIP code and what happened. We call you back in under 10 minutes.
(888) 844-7862 Report the damage