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365 Restoration
(888) 844-7862 ES

Privacy policy

The 365 Restoration website collects what you type into its two forms, plus where your visit came from and a few technical details, so we can call you back about your damage. This page names every outside tool the site uses, and you can ask us by email to see, correct or delete your data.

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This policy covers the website of 365 Restoration US LLC and its two forms. We use what you send to call you back about your damage, and only 365 Restoration US LLC can open it.

Today the site uses no outside tool to measure visits, show ads or send notices.

What the forms collect

The site has two forms. Each one asks only for what the on-call team needs to call you back.

When you send either form, it also saves these details, which you do not type:

  • the page where you sent the form, the page of this site where your visit started, and the address of the website that sent you here, if any;
  • campaign codes from the link that brought you here, if it had any: utm tags, gclid and fbclid (click codes that ad platforms and social networks add to their links);
  • your IP address, saved with your consent;
  • your browser's user agent, a line of text that names your browser and type of device;
  • how long the page was open before you sent the form;
  • the version and the full text of the consent you checked, with the date and time.

Why we use it

  • ZIP code, type of damage and when it happened: so the on-call team knows where you are and what happened before they call you.
  • Name and phone: to call you back about your request, and to send you text messages if you agreed to them.
  • Pages, the website that sent you and campaign codes: to learn which pages, websites and ads bring requests, so we spend on the ones that work.
  • Consent record and IP address: to keep proof of what you agreed to and when.
  • User agent and time on the page: to find technical problems and to spot automated spam.

Where it is stored and who sees it

Your request is saved in a database on Cloudflare D1. Cloudflare, Inc. hosts this site and runs that database for us.

Only 365 Restoration US LLC can open the requests saved there.

We do not sell your data, and we do not use it for targeted advertising or profiling.

Outside tools

None today. Nothing you do here is shared with an analytics or advertising company, and if we add a tool, it will be named here with what it receives.

Cookies and browser storage

We do not set cookies of our own.

The site saves these items in your browser's session storage (sessionStorage):

  • the first page you visit and the address of the website that sent you;
  • campaign codes in the link that brought you here, if any;
  • the ZIP code as you type it, so it is not lost if your signal drops;
  • a one-time code that stops a form from being sent twice.

They stay on your device and are erased when you close the tab. If you send a form, the page and campaign details go with your request.

Your rights in Texas

The Texas Data Privacy and Security Act gives Texas residents these rights over their personal data:

  • Know whether we have your data, and see it.
  • Correct data that is wrong.
  • Delete your data.
  • Get a copy of the data you gave us, in a format you can reuse.
  • Opt out of targeted advertising, of the sale of your data, and of profiling that leads to decisions with legal or similarly serious effects on you.

How to ask

Email info@365restorationus.com with the subject “Privacy request”. Tell us what you want and the phone number you used in the form, so we can find your request. You can also call (888) 844-7862.

We may ask for one more detail to confirm the request comes from you.

When we answer

We answer within 45 days. If we need more time, we tell you why within those 45 days, and we can take up to 45 more. Answers are free up to twice a year.

If we say no

We tell you why, and how to appeal. To appeal, reply to our answer with the word “Appeal”, and we answer you in writing within 60 days.

If we turn down your appeal, you can file a complaint with the Texas Attorney General.

Children

This site is for adults dealing with damage to a property. It is not meant for children under 13, and we do not knowingly collect their data. If you think a child sent us information, email info@365restorationus.com and we delete it.

Changes and contact

When we add or remove an outside tool, this page changes with it and the date below is updated.

Questions about this policy: info@365restorationus.com or (888) 844-7862. 365 Restoration US LLC, Texas.

Effective date: